Frequently Asked Questions
Flamingo Surprise specializes in helping you make someone's day in an easy and creative way. Of course, you will have questions along the way. Please click below to see if we have answered your questions.
Shopping for a Surprise, Renting a Surprise, Surprise Delivery & Pick Up and Other Topics
If you can't find your question and answer below, please feel free to ask one or call us at 630-350-1280.
Shopping for a Surprise
Q. How do I shop for a Flamingo Surprise?
A. You can shop for a Flamingo Surprise for your loved one or friend by Occasion, Packages or by the lawn ornament Theme.
Q. What occasions can you help me celebrate?
A. We can help you celebrate a wide variety of occasions, including birthdays, holidays, new babies, anniversaries, graduations and many more. If you celebrate it, we can help. Please see our Occasions to pick your Flamingo Surprise.
Q. What is your most common occasion celebrated?
A. Birthdays are our most popular occasions but we can help you celebrate any special day. We celebrate many occasions besides birthdays, including new babies, anniversaries, retirements, and graduations. Please see our Occasions to pick your Flamingo Surprise.
Q. What display packages do you offer?
A. Currently, we offer three types of packages – Standard, Combo and Deluxe. The package determines the number of lawn ornaments. You also have several ways to enhance your package for an additional cost.
Q. What is included in a Standard Package?
A. A Standard Package includes:
- One type of lawn ornament and one 4x3 foot sign with 4 lines (12 characters including spaces per line for a total of 48) of text for the personal message
- Approximately 50 pieces for Flamingo display only
- Approximately 30 pieces for most standard displays
- Approximately 20 pieces for our new larger display items
Q. What is included in a Combo Package?
A. A Combo Package includes:
- Two types of lawn ornaments and one 4x3 foot sign with 4 lines (12 characters including spaces per line for a total of 48) of text for the personal message
- Approximately 30 pieces, 15 of each item
- Approximately 20 pieces, 10 of each for our new larger items
Q. What is included in a Deluxe Package?
A. A Deluxe Package includes:
- Multiple types of pre-determined lawn ornaments and one 4x3 foot sign with 4 lines (12 characters including spaces per line for a total of 48) of text for the personal message
- Approximately 20 to 50 pieces depending on the selected package
- 3 or more lawn ornaments and one 4x3 foot sign with 4 lines (12 characters including spaces per line for a total of 48) of text for the personal message
- Approximately 20 to 50 pieces depending on the selected package
- Up to three lawn ornament with a 7 or 8 foot sign (the available space for a message depends on the sign). If you are interested in purchasing this type of custom display, please call us at 630-350-1280.
- New Baby/Child Display with a 7 foot sign
- 7 foot stork sign with a personalized keepsake bundle with the first and middle name, weight, inches and date of the baby/child (Flamingo Surprise will not be held responsible for personalized keepsake bundle once left after 7 day rental has expired.)
- 7 foot sign of pink or blue teddy bear or pink or blue baby block with message of the first and middle name, weight, inches and date of the baby/child placed on sign
- Approximately 20 pieces determined during order process
- 7 days display rental
Q. Can I create my own custom package?
A. Of course. To do so, please call us at 630-350-1280.
Q. Are there any other ways to shop for a surprise?
A. Yes. You can shop by the lawn ornament Theme. Our most popular themes include holidays, animals, sports and just for fun.
Q. If I shop by Occasion, what package type will I receive?
A. A Standard package is the typical package if you shop by Occasion. However, there are several occasion-based Combo and Deluxe packages available.
Q. Is a sign included with my display?
A. Yes, the message sign is dependent on the type of display. Our typical sign is a 4x3 with 4 lines for your message, and each line can hold 12 letters, including spaces, for a total of 48. You can rent a larger sign or add additional lines to your message for an additional cost.
Q. What can my sign say?
A. During the check out process, you will be able to choose from over 500 messages, or write your phrase.
Renting a Surprise
Q. How much does a Flamingo Surprise cost?
A. Each display has a starting price but full rental prices are determined by distance traveled from Flamingo Surprise's warehouse to your victim's home. A Standard package starts at $120.00. A Combo package starts at $130.00. A Deluxe package starts at $140.00.
Q. How can I enhance my display?
A. We have several ways that you can enhance your display, including adding additional ornaments, days, or a longer message. During the check-out process, you will be asked if you would like to add something to your display.
Q. How do I place my order?
A. You can place your order directly through our Web site by shopping through our Occasion, Package or the lawn ornament Theme paths. We accept VISA, MasterCard, American Express and Discover Card.
Q. Can I call-in my order?
A. Yes. If you prefer to speak with a Flamingo Surprise representative to place your order, please call 630-350-1280.
Surprise Delivery & Pick-Up
Q. When do you deliver and pick up the displays?
A. We deliver the displays between midnight and 6:00 a.m., guaranteed. Other delivery times can be arranged. We pick up the displays after 7:30 p.m. that evening. Later pickups can be arranged. Additional days can be added for an extra charge based on availability.
Q. How far is your rental range?
A. We serve the greater Chicago metropolitan and 7 county area, as well as parts of Wisconsin and Indiana. For more information, please call us at 630-350-1280 to speak with a representative.
Q. How far in advance should I plan my surprise?
A. Surprises can be ordered days in advance, same-day or for next-day delivery.
Q. Is delivery still available on or near busy holidays or special events?
A. Yes. For more information, please call us at 630-350-1280 to speak with a representative.
Q. Do you deliver in bad weather?
A. Yes. For more information, please call us at 630-350-1280 to speak with a representative.
Q. Do you deliver every day of the week?
A. Yes, in most cases. For more information, please call us at 630-350-1280 to speak with a representative.
Other Topics
Q. What are your business hours?
A. We are open from 9:00 a.m. to 5:00 p.m., Monday through Friday, and 10:00 a.m. to 2:00 p.m. on Saturdays
Q. When can I call to order a rental?
A. We are available at 630-350-1280 to take orders 6:00 a.m. to 10 p.m. 7 days a week. We take online orders 24 hours, 7 days a week.
Q. How can I get into the lawn ornament business?
A. So many lawns, so much opportunity! We can help you get into this growing business by supplying the materials and expertise you'll need. To find out more, please visit FS Wholesale
