Customer Service

Please visit the FAQ page to learn more about how to Shop for a Surprise, Rent a Surprise, Surprise Delivery & Pick Up and Other Topics.

Our office hours are 9:00 a.m. to 5:00 p.m., Monday through Friday, and 10:00 a.m. to 2:00 p.m. on Saturdays. We are available at 630-350-1280 to take orders 6:00 a.m. to 10 p.m. 7 days a week. We take online orders 24 hours, 7 days a week.

We deliver the displays between midnight and 6:00 a.m., guaranteed. Other delivery times can be arranged. We pick up the displays after 7:30 p.m. that evening. Later pickups can be arranged. Additional days can be added for an extra charge based on availability.

We serve the greater Chicago metropolitan and 7 county area, as well as parts of Wisconsin and Indiana.

We strive to make sure all our customers and their victims are satisfied by guaranteeing the surprise by 6 a.m., and also make ourselves available to you for any questions, comments or concerns. Feel free to reach out to us at:

Flamingo Surprise
250 James Street
Bensenville, IL 60106

Bus: 630-350-1280
Fax: 630-350-8117
info@flamingosurprise.com